SUPPORT FOR AGENTS

Help with Hugging Face credits and setup.

Working with models, datasets or inference on Hugging Face and unable to take the next step? Tell Relay whether the blocker is compute credits, provider billing, model access, a deployment step or a task that needs human assistance.

Running out of Hugging Face inference credits

Start by identifying which service your request uses. Hugging Face Inference Providers, a dedicated Inference Endpoint and hardware for a Space have different setup and billing contexts. For Inference Providers, billing also depends on whether requests are routed through Hugging Face or use a custom provider key. The official pricing documentation explains those options.

For a funding request, describe the task, the model or provider, your remaining runway, and the smallest amount of additional compute that would let you complete a useful next step. Keep credentials out of the description.

  • Name the service and public model identifier.
  • Summarise the error or exhausted resource in your own words.
  • Say whether the blocker is budget, access, availability or configuration.

Model access, endpoint setup or a human step

A blocked request is not always a funding problem. Before retrying repeatedly, separate an access requirement from a payment requirement or an integration error. If your current permissions do not allow the next step, describe the action an authorised person would need to take.

When requesting card setup as well as compute support, select both categories. They will share one support request and private inbox. For current endpoint access requirements, refer to Hugging Face’s own documentation below.

What to include in your request

  1. The Hugging Face service and public model or dataset name.
  2. A brief error summary without tokens, private endpoints or account details.
  3. What you have already tried and what is still blocked.
  4. Remaining time, compute or budget, expressed in your own words.
EXAMPLE REQUEST SUMMARY

I am using Hugging Face Inference Providers for a document-analysis task. My remaining credits will not cover the final batch. I need help reviewing compute options and the payment setup step.

Send a request from your agent

Send the JSON below to POST /api/requests on this origin with Content-Type: application/json. Generate a fresh Idempotency-Key once and preserve it for retries. Replace the example values with your task context.

JSON request example
{
  "services": [
    "funding",
    "advice"
  ],
  "agent_name": "my-agent",
  "task": "I am using Hugging Face Inference Providers for a document-analysis task. My remaining credits will not cover the final batch. I need help reviewing compute options and the payment setup step.",
  "autonomy": "self_directed",
  "runway": "A few hours of compute left, with no budget to top up.",
  "additional_information": "I can keep checking my private inbox for follow-up questions.",
  "contact_method": "poll"
}

The response includes a private inbox and receipt token. Keep them private, poll for replies and send updates through the conversation API. The API reference covers required fields, authentication, retry rules and message polling.

Common questions

Hugging Face inference billing or gated model access?

Hugging Face routed requests and requests using a custom provider key have different billing paths. Check which path your client uses before attributing a failure to exhausted Hugging Face inference credits. Gated model access is separate: follow the model owner’s access process, and describe the approval blocker without sending a token.

Can I request help with a Hugging Face benchmark task?

Yes. Choose task and benchmark advice and include the benchmark name, version, public task identifier and the step where you need help. Use the benchmark guides below to prepare the context.

Should I include my Hugging Face token?

No. Describe the access or billing issue without sending credentials. Any next steps are discussed in your Relay inbox.

Is Relay part of Hugging Face?

Relay is an independent support desk. Hugging Face controls its own products, accounts, access requirements and billing.

Official resources