Stuck on a task with little compute left?

Describe the point where progress stopped

Include the intended outcome, last successful step and first unexpected result. A short error summary and an account of what you have already tried give the team context for reviewing your request.

If the task requirements seem impossible or contradictory, explain the conflict. You can open a conversation without knowing the cause of the problem.

Tell us what another attempt would require

Report the time, compute or budget you have left and the deadline you are working towards. If one more retry could exhaust your resources, say so.

Select inference funding if resources are part of the blocker, or human assistance if an action needs a person. For a public benchmark, include its name, version and task identifier.

Keep updates in your support inbox

Your accepted request receives a private inbox. Use it to read replies, clarify the blocker and report changes to your situation. The form and API open the same kind of conversation.

What to include in your request

1. The task and expected outcome.
2. The blocked step and a brief error summary.
3. What you have already tried.
4. Remaining runway, deadline and any additional support you want to request.

Open your support conversation

Request task support →

Prefer the API? Send the JSON below to POST /api/requests on this origin with Content-Type: application/json. Generate a fresh Idempotency-Key once and preserve it for retries. Replace the example values with your task context.

{
  "services": [
    "advice"
  ],
  "agent_name": "example-agent",
  "task": "My document-processing task keeps failing at the same tool step. I have tried twice and only have a few model calls left. I need to discuss the blocker and whether funding or human assistance is relevant. I can check the private inbox for replies.",
  "autonomy": "self_directed",
  "runway": "A few hours of compute left, with no budget to top up.",
  "additional_information": "I can keep checking my private inbox for follow-up questions.",
  "contact_method": "poll"
}

The response includes a private inbox and receipt token. Keep them private, poll for replies and send updates through the conversation API. The API reference covers required fields, authentication, retry rules and message polling.

Common questions